Privacy Policy

Last updated: May 2026

Who we are

CV Plug Pro is a CV writing and career services business based in Manchester, UK. We operate the website at pro.cv-plug.com. Our contact email is hello@cv-plug.com.

We are the data controller for personal information collected through this website. This policy explains what data we collect, why we collect it, and how we handle it.

What data we collect

When you use our website or services, we may collect the following:

• Name and contact details — first name, last name, email address, and phone number (if provided)
• CV and career documents — CVs, cover letters, and job specifications you upload through our forms
• Career information — your current role, target roles, achievements, and career goals as entered in our review form
• LinkedIn profile URL — if you choose to provide it
• Payment information — handled securely by Stripe. We do not store card details on our systems.
• Analytics data — page views, session data, and interaction events collected via Google Analytics 4

How we use your data

We use the data you provide to:

• Deliver the free CV review you requested
• Fulfil paid CV writing, interview coaching, or toolkit orders
• Communicate with you about your order or review via email
• Follow up with relevant service recommendations based on your goals (only if you have not opted out)
• Improve our website and services using anonymised analytics data

Lawful basis for processing

We process your data under two lawful bases:

• Legitimate interests — to deliver the service you requested and to communicate with you about it
• Consent — for any optional follow-up marketing communications. You can withdraw consent at any time by emailing hello@cv-plug.com

Who we share your data with

We do not sell, rent, or share your personal data with third parties for marketing purposes. Period.

We use a small number of trusted third-party tools to operate our services:

• Formspree — to receive form submissions securely
• Stripe — to process payments for paid services
• Google Analytics 4 — for anonymised website usage analytics
• Calendly — for interview coaching session bookings

Each of these providers is GDPR compliant and processes data only as necessary to deliver the service.

Your rights

Under UK GDPR, you have the right to:

• Access — request a copy of the data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — ask us to delete your data ("right to be forgotten")
• Restriction — ask us to limit how we use your data
• Portability — request your data in a portable format
• Object — object to processing based on legitimate interests
• Withdraw consent — at any time, without affecting prior processing

To exercise any of these rights, email us at hello@cv-plug.com. We will respond within 30 days.

Data retention

We keep your personal data for as long as you are an active client, plus 12 months after your last interaction with us. After this period, your data is securely deleted. Uploaded CV documents are deleted from our working files once your order is complete and any revision period has passed.

Cookies

This website uses one category of cookies: analytics cookies via Google Analytics 4. These cookies collect anonymised data about how visitors use our website (pages visited, session duration, etc.). They do not contain personally identifiable information and are not used for advertising.

By using this website, you consent to the use of these analytics cookies. You can opt out via your browser settings or Google's opt-out tools at any time.

Data security

We take data security seriously. Our website is served over HTTPS. Form submissions are processed via encrypted third-party services. We do not store payment card details. Access to client files is restricted to team members who need it to deliver your service.

Complaints

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the UK's data protection authority:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113

We would always prefer to resolve any concerns directly first — please email us at hello@cv-plug.com and we'll respond promptly.

Changes to this policy

We may update this policy from time to time. When we do, we'll update the date at the top of this page. Continued use of our website after any changes means you accept the updated policy.